Navy Federal tailors services to members

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Posted: August 15, 2013

The Winchester Star

Workers assist customers Wednesday morning at the Navy Federal call center east of Winchester. (Photo by Scott Mason/The Winchester Star)
Pictured is the new building at the Navy Federal call center east of Winchester at 144 Security Drive.
Navy Federal mortgage branch supervisor Caprice Edwards has advanced in the company during her six years there. (Photo by Scott Mason/The Winchester Star)
Susan Brooks is vice president of the Winchester contact center.

WINCHESTER — When she walks into the Navy Federal Credit Union contact center east of the city, Caprice Edwards doesn’t just feel like she’s going to work; she feels like she’s with family.

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